So, Sutherland Global Services Private Limited is looking for candidates for the role of Mandarin Language(international Customer Support) for Chennai Location.
Sutherland Global Services Private Limited Job description
So, Greetings for the Day
Also, We are hiring for Mandarin Language support.
Thus, Please find the below job description and eligibility criteria.
Roles & Responsibility :
So, B2 and above level of proficiency in Mandarin language
- Also, Responsible for answering inbound Chat/Emails from customers, resolve their query (to support or troubleshoot various technologies).
- So, should be able to perform under pressure and cope up with the dynamics of the process.
- Also, Effectively handle complaints at the first point of contact, aiming to solve the customer’s query.
- So, Remain updated with the process and product updates, technology applications and utilities.
- Also, Utilize various internal and client-based tools and applications for customer management and servicing
- So, Achieve and exceed KPIs..
- Proficient in Mandarin language.
- Good customer service skills and strong email/chat etiquette
- Graduates Freshers(Mandarin Language) or Undergraduates with experienced (Mandarin Language)can also be considered.
- Good oral and written communication skills (English)
- 9 hrs. of shift (US rotational Shift) with 2 days rotational off.
- flexible to work for Night Shifts.
- All interviews will happen on Phone (Video Calls/Zoom/Webex)
- Candidate should be OK to work from home till 30th June & then from chennai office post lockdown is over.
Job Location/Work Location: Chennai, Gateway office Praks, Perungualthur.
Please do refer your friends.
Role: Associate/Senior Associate -(NonTechnical)
Industry Type: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
UG: Graduation Not Required, Any Graduate in Any Specialization
PG: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Key Skills: Mandarin Language, Mandarin
Years of Experience: 0 – 5 years
Salary: ₹ 4,00,000 – 7,00,000 P.A.
Pune: Chennai( Perungalathur )
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